Frequently Asked Questions
This section contains answers to some of the most common questions we get asked, to help you and your client with any queries. Please refer to our How to do business with us document for more detailed answers to these questions and additional information on our funds.
All the application forms for our funds can be found on this page or in our document library
All of our fund brochures can be found in our document library
All of our fund factsheets can be found in our fund centre
A handy glossary of terms can be found here to help with any technical jargon and acronyms.
For any written instructions and information, please send your queries through to your financial adviser or to BMO Fund Management Limited, PO Box 9040, Chelmsford, Essex, CM99 2XH.
Calls will be recorded. Valuation lines are open 9am to 5pm and all other lines are open 8.30am to 5.30pm on business days.
If you and your client are unhappy with the service received from us please contact us at: Investor Relations Manager, BMO Fund Management Limited, at PO Box 9040, Chelmsford, Essex, CM99 2XH.
We are covered by the Financial Services Compensation Scheme which, in certain circumstances, can pay compensation when an authorised firm (like us) is unable to pay investors (like your clients).
The scheme only covers an amount equal to 100% of the first £50,000 owed to your clients. They can find out more information on compensation arrangements by visiting http://www.fscs.org.uk or by writing to:
The Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London EC3A 7QU, United Kingdom.
About our funds
We offer a range of open-ended investment funds, either sub-funds of Investment Companies with Variable Capital (ICVCs) or unit trusts. Which can be found here on our website: https://www.bmogam.com/gb-en/intermediary/fund-centre/
Our funds may also be accessed through intermediaries such as platforms and fund supermarkets or through products offered by other product providers such as ISAs, SIPPs and pension plans.
A Key Investor Information Document (KIID) is provided for each fund (with a separate version for each share class, for example income shares or accumulation shares).
The KIID provides details of the investment objective, risks, on-going charges and past performance and practical information on obtaining shares and the operation of the fund. The format is prescribed by regulation and we are required to provide a copy before selling shares. Consequently, we require your clients (investors) to confirm they have seen the current KIID when applying for shares. PDF copies of our KIIDs can be found here on our website: https://www.bmogam.com/gb-en/intermediary/fund-centre/ or request free of charge from us.
Investing in our funds
Please fill in an application form (which can be found here) with a cheque for the full amount or for the first monthly payment if your clients want to invest by direct debit. Following your client’s investment, we will send a registration form to completed and returned to us with your client’s cheque.
To invest with us directly your client must be a UK investor aged 18 or over. Your client can invest with us through an Individual Savings Account (ISA) if your client is currently and ordinarily residing in the UK, or your client transfers an existing ISA into the BMO ISA. If your client is not within the UK please contact us for further guidance.
Yes, you can invest on behalf of a client’s child in an adult’s name.
Your client may invest a lump sum (single payments by cheque) or regular savings (monthly payments by direct debit) or both into as many funds as your client wishes, subject to the minimums and maximums listed in the table below. Your client may transfer the whole or part of an ISA with another manager to us. If your client chooses to take regular withdrawals, they must invest a minimum of £10,200. For Additional Permitted Subscription please contact us for further information.
Your client’s direct debit will be set up as soon as possible after receipt of their application form and the first payment may be taken less than one month after their investment starts. If your client is transferring an ISA then we will contact their current Manager and ask them to transfer their ISA to us in cash only. Your client’s current Manager will sell their holdings and forward the proceeds to us, which we will then invest for your client.
Lump sum investments will be invested into the fund(s) of your client’s choice at the first available valuation point. Regular savings will be deducted from their bank account by direct debit. The payments will be collected on the 6th day of each month or the next business day if the 6th is not a business day.
We will send your client a contract note for each lump sum invested and every time that they buy shares the contract note will show the number of shares bought and the cost. These transactions will also show on their statement, which is sent every 6 months.
If their making regular savings payments or regular withdrawals through Selector, they will receive an initial written confirmation but we will not send a contract note for each transaction. Details of each transaction will be on the statement that is sent to them every six months.
If your client purchased a product from us following a personal recommendation from you , they have fourteen days from the day they received the confirmation of their investment to cancel. To cancel, please notify us by sending a completed cancellation notice to our Administration Centre.
If your client did not receive a personal recommendation from you, unfortunately they are unable to cancel.
Yes, subject to the minimum investment amount, your client can switch free of charge into any of the other funds within our BMO product range by writing to us, or if they have invest outside an ISA by calling us, on 0330 123 3798.
Your client can instruct us to sell some or all of their investment at any time in writing. If your client invests outside an ISA, they can sell shares by calling our helpline on 0330 123 3798.
Fund prices and yields are available on our website https://www.bmogam.com/gb-en/intermediary/fund-centre/ or by calling 0330 123 3798.
We will send your client regular statements and valuations in March and September and annual reports within four months of the annual accounting date, interim reports are sent out within two months of the interim accounting date.
Please contact and inform us as soon as possible after the death on an investor. We will help guide your client through the steps they will need to take, please be aware that we will need evidence of the death of the for our records.