Covid-19 Updates

Here for you during this turbulent time

First and foremost, we want to assure you that our priority is protecting the health and wellbeing of our customers, our employees, and their families – whilst remaining committed to being here for you through this turbulent time.

Due to the global situation around Covid-19, you may currently experience longer than normal waiting times if contacting our call centres. Please remember, you may be able to answer your query via one of the following routes;

  • Account queries – the quickest and easiest way to view up-to-date valuations, make lump sum investments and switches, is via our online investor portal. Registering is quick and easy, and you can also complete a number of administrative tasks too – such as updating your contact details. Click here to find out more.
  • Market performance updates – we are regularly publishing market updates which you can find in the helpful articles section below. You can also follow us on Facebook to receive these updates as they are published. 

Rest assured, we have plans in place to keep our operations running and will continue to monitor developments and take necessary actions. We will also keep this page updated with any relevant information. 

Thank you for your patience and understanding at this time.

Frequently Asked Questions

Covid-19 has had a dramatic impact on financial markets, with many forecasts suggesting that the global economy will endure a serious, but hopefully short lived, recession. With the downturn in the economy, where large segments are essentially halting manufacturing or providing services, we are seeing aggressive action by policymakers.

For investors, there is a recognition that policy will not prevent the downturn, but only mitigate its effect to some degree. While the downturn will be painful, markets may already have moved a long way to discount the bad news to come on the economy and on corporate profits.

The impact on individual investment funds varies, for several different underlying reasons. For example, in line with FCA requirements, some property funds have temporarily suspended trading to protect the interests of all investors following their independent valuers declaring ‘material uncertainty’ regarding the valuation of the underlying property assets. These suspensions are not related to liquidity, but rather to the difficulty of placing an accurate valuation on properties in the current climate, due to potential economic impact, as well as the ability of valuers to physically visit properties to value them.

First and foremost, our priority is to protect the health and wellbeing of our customers, our employees and their families across all the regions and markets in which we operate. As such, we have implemented our contingency plans to:

  • safeguard our employees
  • continue serving customers
  • keep operations running effectively and in compliance with our regulatory obligations

 

Our executive management team meets, virtually, daily to assure that we are on top of and reacting to the situation in all our geographies as it evolves.

We have implemented working from home for all roles that can be performed remotely, this includes our portfolio managers and analysts in all locations, and we have worked with our technology team so that they are able to perform their roles just as effectively as they can in the office.

We continue to monitor developments in this global pandemic and take necessary action.

Ensuring all information is safe and secure is very important to us. Whilst most of the BMO team is currently working remotely due to COVID-19, we still use the same secure systems we do whilst in the office. This is done through our secure portals. As such, all internal controls remain in place for the security and protection of your data.

It’s difficult to say, however many believe the bottom in the market may be driven by a combination of the following:

  • an observed tail off in infection rates globally and a sense that the virus is under control
  • valuations providing material support to asset prices
  • confidence that monetary and fiscal policy prove effective in mitigating (to some extent) the downturn which is inevitable
  • some stability in market volatility and alleviation of forced selling/liquidations

We are providing continued updates on markets through our website at bmoinvestments.co.uk, as well as via our Facebook, Linkedin and Twitter pages.

The quickest and easiest way to view up-to-date valuations, make lump sum investments and switches, is via our online investor portal. Registering is quick and easy, and you can also complete various administrative tasks too – such as updating your contact details. Other ways of contacting us can be found here, although please note that due to the situation around COVID-19, you may currently experience longer than normal waiting times if contacting our call centres. 

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